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This store has earned the following certifications.
Hauteloom: 15 Years of Experience in Carpet and Rugs
With over 15 years of carpet experience, Hauteloom sells a variety of high-quality, functional, and durable area rugs and runners in diverse sizes, designs, and colors at the best prices. The company's rapidly growing carpet and rug business is a testament to its commitment to customer satisfaction, as demonstrated by its innovative products and positive reviews.
Expanding Customer Reach and Unique Product Offerings
Starting in 2017, Hauteloom expanded its customer base through online sales and now proudly serves the United States. The company strives to be the top source for beautifully designed, high-quality handwoven and machine-woven area rugs at the lowest prices. With over 40,000 SKUs, Hauteloom offers a wide range of rug options, including 2'x3' small-sized, 12'x15' room-sized, round, octagon, and stairway runners, as well as colorful and on-trend solutions for every lifestyle and budget.
Addressing Customer Concerns and Product Features
Hauteloom's 24-hour First Contact Resolution addresses phone and email concerns, ensuring prompt and effective customer service. The company's product range includes a variety of rug types, such as jute, shaggy, outdoor, washable, and wool, catering to diverse style and space needs.
Exceptional Rug Quality and Durability
Hauteloom's rugs are made with non-shedding materials, ensuring a clean and fuss-free environment. The rugs are also durable, stain-resistant, and maintain excellent condition for many years with proper maintenance. For added comfort and longevity, Hauteloom offers rug pads, including felt, anti-slip gripper, and luxury grip options.
Rug Care and Maintenance
To maintain the rug's appearance, Hauteloom recommends the following care instructions: - Clean up spills promptly and avoid rubbing - Use lukewarm water for wool rugs and avoid water or liquid on Viscose and Tencel rugs - Rinse with clean water and use dry towels to absorb any remaining moisture - Use canister vacuums without beater bars or gentle brooms, and turn off the beater bar for high-powered upright vacuums - Avoid vacuuming over the edges and fringes, and vacuum both sides of reversible rugs
Addressing Folds and Curls
If the rug arrives with slightly curved corners due to packing, Hauteloom suggests laying it upside down for a couple of days to allow the fibers to relax and flatten naturally. Alternatively, placing heavy objects like books or furniture on the corners for a couple of days can also help smooth out the curves.
Trusted Seller and Customer Support
Hauteloom is a trusted seller on Amazon, and customers are encouraged to reach out to the company for any inquiries before and after placing an order. The company also offers easy returns and fast refunds under Amazon's return policy.
product information:
Attribute | Value | ||||
---|---|---|---|---|---|
brand | Hauteloom | ||||
size | 7'10" x 10'2" | ||||
material | Polypropylene | ||||
weave_type | Flat Woven | ||||
item_weight | 19.25 pounds | ||||
pile_height | Medium Pile | ||||
construction_type | Machine Made | ||||
back_material_type | Jute | ||||
color | Light Gray / Duena | ||||
indoor_outdoor_usage | Indoor | ||||
theme | Oriental,Vintage | ||||
is_stain_resistant | No | ||||
product_care_instructions | Hand Wash Only | ||||
shape | Rectangular | ||||
special_feature | Durable | ||||
room_type | Living Room | ||||
product_dimensions | 122"L x 94"W | ||||
rug_form_type | Area Rug | ||||
style | Farmhouse | ||||
number_of_pieces | 1 | ||||
item_thickness | 0.39 Inches | ||||
model_name | Duena | ||||
upc | 196951041855 | ||||
manufacturer | Hauteloom | ||||
country_of_origin | Turkey | ||||
item_model_number | SMNCDUENAA1-07101002 | ||||
customer_reviews |
| ||||
best_sellers_rank | #671,426 in Home & Kitchen (See Top 100 in Home & Kitchen) #5,455 in Area Rugs | ||||
date_first_available | May 23, 2023 |
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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